Privacy policy

Privacy Policy

Last updated: June 21, 2026

Nursery Direct is owned and operated by NURSERY NEAR ME PTY LTD, ABN 33 683 675 603.

Nursery Direct operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with an online shopping experience for premium trees, advanced nursery stock, plants, and related products.

Nursery Direct is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us through the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card, debit card, financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including the products you view, add to your cart, purchase, return, exchange, or cancel, and your past transactions.

  • Communications with us, including information you provide when sending customer support enquiries, stock enquiries, delivery questions, or other messages.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our website, products, or services, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technology, delivery, payment, analytics, customer support, or fulfilment services.

  • From our partners, affiliates, or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, arrange shipping and delivery, remember your preferences, manage your account, process purchases, returns, exchanges, or other transactions, enable you to post reviews, and provide a more tailored shopping experience.

This may include using your personal information to recommend products, stock, or services related to your purchases, browsing history, or enquiries.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, or promotional communications by email, text message, or postal mail.

We may also use your information to show you online advertisements for our products or services on the Services or other websites, including based on products you have previously viewed, purchased, added to your cart, or otherwise interacted with.

Security and Fraud Prevention

We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access details with anyone else.

Communicating With You

We use your personal information to provide customer support, respond to your enquiries, provide delivery updates, answer product or stock questions, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies.

We may also use your information to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms, policies, or rights.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment, freight, delivery, and shipping.

  • With business and marketing partners who provide marketing services or advertising.

  • When you direct, request, or otherwise consent to us disclosing certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction, such as a merger, sale, restructuring, or bankruptcy.

  • To comply with applicable legal obligations, including responding to subpoenas, search warrants, legal requests, or similar processes.

  • To enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify.

To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify may be responsible for the processing of your personal information, including responding to requests to exercise rights over the use of your personal information for those purposes.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms.

Information you provide on public or semi-public platforms, including information shared on third-party social networking platforms, may be viewable by other users of those platforms and may be used by others.

Our inclusion of links does not, by itself, imply endorsement of the content on those platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined in applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on different factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, prevent fraud, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right to Access or Know

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails.

If you opt out of promotional emails, we may still send you non-promotional emails, such as emails about your account, orders, delivery, or customer service enquiries.

You may exercise any applicable rights where indicated on the Services or by contacting us using the contact details provided below.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising your rights.

We may need to verify your identity before we can process your request, as permitted or required under applicable law.

In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf. Before accepting a request from an agent, we may require proof that the agent has been authorised to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us by email.

Email: nurserydirectcontact@gmail.com
Website: nurserydirect.com.au

Nursery Direct
Operated by NURSERY NEAR ME PTY LTD
ABN 33 683 675 603
310 Donkin Road
Utchee Creek QLD 4871
Australia