Shipping Policy

Nursery Direct is owned and operated by NURSERY NEAR ME PTY LTD, ABN 33 683 675 603.

1. Overview

At Nursery Direct, we supply premium trees, advanced stock, screening plants, palms, and landscape-grade nursery stock across Australia.

Because we supply living plants, delivery requires careful handling, correct transport, and appropriate scheduling. Larger trees and advanced stock are wrapped, secured, and palletised where required to protect them during transport.

This Shipping Policy outlines our delivery methods, estimated timeframes, delivery fees, and important conditions.

2. Delivery Areas

Nursery Direct offers delivery Australia-wide, subject to stock availability, access, freight availability, and biosecurity requirements.

Orders may be fulfilled using specialised plant transport, courier services, palletised freight, or other suitable delivery methods depending on the size, quantity, and destination of the order.

Our distribution network operates across multiple states, including QLD, NSW, VIC, ACT, and SA. Availability may vary depending on the plant variety, stock location, order size, and delivery address.

3. Estimated Delivery Timeframes

Estimated delivery timeframes begin from the date of dispatch, not the date the order is placed.

Standard delivery is generally estimated between 1 to 5 business days after dispatch, depending on the delivery location and freight method.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including weather events, public holidays, regional access, freight delays, biosecurity requirements, nursery scheduling, or peak demand periods.

4. Delivery Fees

Delivery fees for Nursery Direct orders start from $199.

Large trees, advanced stock, and bulk orders require specialised handling and freight. Plants may need to be wrapped, secured, and palletised for transport, which is why delivery costs can be higher than standard parcel freight.

Delivery is structured so that larger orders generally become better value as order size increases.

Final delivery costs are calculated and confirmed at checkout before payment is completed.

Some regional, remote, oversized, or difficult-access locations may incur higher delivery fees. In some cases, we may contact you after your order is placed if additional delivery arrangements are required.

Nursery Direct reserves the right to update delivery pricing at any time.

5. Order Processing

Orders are typically processed within 1 to 2 business days.

Once your order has been dispatched, you will receive a dispatch confirmation email with tracking details or delivery information where available.

Processing times may be extended during peak periods, for large orders, for advanced trees, or where additional handling is required.

6. Delivery Instructions and Safe Drop Authority

Customers may include delivery instructions in the notes section during checkout.

If no one is available to receive the delivery, our delivery partners may leave the order in a safe location at the delivery address unless otherwise specified.

Once delivery has been completed to the nominated address, Nursery Direct is not responsible for loss, theft, or damage that occurs after delivery.

For larger deliveries, customers must ensure there is suitable access for the delivery vehicle and that someone is available if required to receive the order.

7. Delays and Delivery Issues

While we take reasonable steps to meet estimated delivery timeframes, delays may occur due to circumstances outside our control.

Where significant delays are identified, we will make reasonable efforts to communicate with the customer.

Nursery Direct does not offer delivery guarantees, compensation, or credits for delayed deliveries unless required by law.

Delivery issues caused by incorrect or incomplete address details provided by the customer may result in additional fees, failed delivery, or redelivery charges. These costs are the responsibility of the customer.

8. Important Delivery Conditions

Delivery is not available to PO Boxes or Parcel Lockers due to the size and nature of our products.

Nursery Direct operates as an online-only business and does not offer in-person pickups.

It is the customer’s responsibility to ensure accurate and complete delivery information is provided at checkout.

Orders delivered to an incorrect address due to customer error are not eligible for refund or replacement.

Customers are responsible for ensuring suitable access is available for delivery, including driveway access, clear unloading areas, and any required site instructions.

9. Risk and Ownership

Risk of loss or damage passes to the customer once the order has been delivered to the nominated delivery address.

Ownership of goods transfers to the customer once full payment has been received and delivery has been completed.

10. Business Address

Nursery Direct
Operated by NURSERY NEAR ME PTY LTD
310 Donkin Road
Utchee Creek QLD 4871
Australia

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: nurserydirectcontact@gmail.com
Website: nurserydirect.com.au

Nursery Direct
Operated by NURSERY NEAR ME PTY LTD
ABN 33 683 675 603